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Service Level Agreement

The Human Rights Commission’s Portal sees the confidentiality of the information of its users and visitors as a top priority. Our goal is to provide high quality service to all beneficiaries. This Privacy Notice is drafted to help you understand the nature of the personal data we collect from you and the purpose of collecting and processing such data. It is important for you to be aware of how the Human Rights Commission uses your personal data and your rights regarding the processing of your personal data, in accordance with the relevant laws and regulations in force in the Kingdom of Saudi Arabia. The Human Rights Commission stresses its keenness to achieve beneficiary satisfaction by making its services available at all times. We detail here a list of electronic services along with the time for service delivery. It should be noted that the service delivery time does not include providing the missing information in the event that the applicant does not provide all the required information. Further, it does not include the time spent on processing transactions by a third party, such as other government agencies, if the nature of the transactions so requires. The beneficiaries must also abide by the terms and conditions of each service as described in the user guide of each service.

Support and Help

The Portal includes a section to provide support and help to the public. This section provides all the assistance that a visitor to the Human Rights Commission’s portal might need. For this purpose, information has been added about each service and the frequently asked questions. Furthermore, a user guide has been drafted, and if there is a need for more information, please contact us.

Privacy and Confidentiality of Information

The Human Rights Commission sees the confidentiality of the information of the beneficiaries of all its services as a top priority, and it HRC makes every effort possible to provide high-quality services to all beneficiaries through service evaluation.

Electronic Service Delivery Level


# Service Completion Time (in days) Service Availability Comments
1 Submit a Complaint or Report 7 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
2 Request Advice or Support Two Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
3 Request a Field/Cooperative Training Two Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
4 Request to Co-organize a Conference, Seminar, or Training Course 7 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
5 Request an Awareness-Raising Corner 5 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
6 Request an Awareness-Raising Lecture 5 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
7 Request Educational Brochures, Magazines, and Publications 5 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
8 Expressing an Opinion on International Instruments 7 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
9 Review an Existing Law 7 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
10 Prepare the Kingdom’s Reports 7 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
11 Expressing Opinions on Draft Circulars, Guidelines, and Regional and International Strategies 7 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday
12 Request Open Data 3 Working Days 24/7 Working Hours: 08:00 am – 03:00 pm Sunday through Thursday

Alternative Channels for Obtaining the Service

  • Twitter account @HRCSaudi
  • Tel : 0114185100

In the event of non-response to the beneficiary within the specified time, you can communicate and escalate via the e-mail. info@hrc.gov.sa

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Last Modified 08 January 2023
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