Service Level Agreement

The Human Rights Commission’s Portal sees the confidentiality of the information of its users and visitors as a top priority. Our goal is to provide high quality service to all beneficiaries. This Privacy Notice is drafted to help you understand the nature of the personal data we collect from you and the purpose of collecting and processing such data. It is important for you to be aware of how the Human Rights Commission uses your personal data and your rights regarding the processing of your personal data, in accordance with the relevant laws and regulations in force in the Kingdom of Saudi Arabia. The Human Rights Commission stresses its keenness to achieve beneficiary satisfaction by making its services available at all times. We detail here a list of electronic services along with the time for service delivery. It should be noted that the service delivery time does not include providing the missing information in the event that the applicant does not provide all the required information. Further, it does not include the time spent on processing transactions by a third party, such as other government agencies, if the nature of the transactions so requires. The beneficiaries must also abide by the terms and conditions of each service as described in the user guide of each service.

Support and Help

The Portal includes a section to provide support and help to the public. This section provides all the assistance that a visitor to the Human Rights Commission’s portal might need. For this purpose, information has been added about each service and the frequently asked questions. Furthermore, a user guide has been drafted, and if there is a need for more information, please contact us.

Privacy and Confidentiality of Information

The Human Rights Commission sees the confidentiality of the information of the beneficiaries of all its services as a top priority, and it HRC makes every effort possible to provide high-quality services to all beneficiaries through service evaluation.